I have to admit I'm waring of most things that say gentle as I expect that they don't work to well in the attempt to be gentle, but I love this cleanser. I have sensitive skin, and it's given me no issues. My skin feels well cleaned without feeling dried out after use. My skin feels so smooth and fresh after use.
I do find the extremely dark bottle a little frustrating. You can't see how much you have left, unless you can get the light through the bottle just right. I also find the gel congeals a bit at the end of the pump nozzle, which is a pet peeve of mine!
When you buy a foaming cleanser, you kinda expect it to do foam. Well sorry to disappoint it really doesn't. But it does leave my dry and suffering winter skin clean and refreshed. It's smells amazing and you only need a small amount to clean efficiently.
Tips: Pump bottle so put a rubber band under pump handle to get what you need only :)