Poll posted by BR Natalie
As consumers we're pretty well protected - you can return almost anything for a full refund, replacement or store credit.
When it comes to a bad purchase, I'm not shy to head up to customer services and ask for a refund. The same if I end up with two of one product, or even something I've changed my mind on when I see it in my home. But the one thing I can't bring myself to return are beauty products.
Even if they're unused. I just can't do it. And I don't know why. Maybe it's the heebie jeebies I felt whence once I came home with a tester lipstick by mistake. I don't want my germs to be 'another person's germs' to some poor shop assistant. Or maybe it's just the consumer guilt thing. I mean, I bought it, I took it home, opened it and tried it. If I take it back and ask for my money back, isn't that a bit naughty? The store can't resell it, so in the bin it goes. This does not make me a friend to the environment either.
Nope, when it comes to a bad beauty buy I take my lumps and where possible, I gift the unwanted product to a friend.
And yet I'd be well within my consumer rights to return beauty products that didn't work or I didn't like them once I tried them. Most department stores and pharmacies have returns policies that will allow you at the very least store credit if a product doesn't work for you. So if you're unsure about your next beauty purchase it might be worth asking for the return policy.
Over to you - to you return bad beauty buys? Or are you like me, and does the whole thing just sit wrongly with you? Get chatting below!
I've never ever returned a product. I've got the wrong colour foundation many times and paid a big price for it . I never thought to ask about their return policies before. I will next time I get make up.