When I got it, I read the instructions and did exactly as it said to. YES...it cleaned my makeu up off really well. But there a down-points to this...it says "perfectly cleansed skin and refreshed skin without vigorous rubbing or rinsing. A soothing formula without purfume to suit all skin types, including sensitive. Micellar cleansing water removes makeup, cleanses and sloths skin on the face, eyes and lips in one step without needing to rinse off". So I took this product literally...I used this to basically wash my face at the beginning and end of the day like a remover-wash-and-toner all in one before moisturising. BAD IDEA! I broke out and my normal to dry skin is now oily! I'm still in recover mode lol. I say this is simply a basic makeup remover. Nothing more, nothing less. Being water based it didn't remove my waterproof mascara either. Thankfully I don't use waterproof products on a usual basis. But on an end note...its a good makeup remover for nonwaterproof makeup, also makes a good brush spot cleaner, and is really good value for money...400ml for $12.99 compared with other removers of 125ml for $11.99 or $8 on special.