I need some help tackling this one...
I went to get my routine Brazillian last night - the Salon I go to are a little understaffed at present & I had to see a different chick from who I usually see...
It was not a nice experience (it never is) at all....
I feel as though this one was a little inexperienced & nervous with this proceedure maybe..
She was slow at pulling off the wax, didn't hold my skin taught & it all hurt... a lot!!!
There was a fair amount of swearing coming from me.
I have a fairly high pain threshold & this proceedure doesn't generally bother me.
The chick I usually see for this is the Manager, I feel like it needs to be mentioned but I'm not sure if I should call or just wait until my next appointment...
I've been left quite sore & I'm feeling a little bit like I could have some sort of mild grazing. This is very unusual...
What does everyone think I should do?
What should I say?
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Go in and say that ^^.
They need to know and you're being rational, fair, and calm.
At the very least, I'd be expecting a free wax next time, but i'd take the slant of 'she seemed inexperienced and i don't want to discourage people, but i have a high pain threshold and this was agony for me so I felt she needed to know it was okay to be a bit faster and firmer'
They need to know and you're being rational, fair, and calm.
At the very least, I'd be expecting a free wax next time, but i'd take the slant of 'she seemed inexperienced and i don't want to discourage people, but i have a high pain threshold and this was agony for me so I felt she needed to know it was okay to be a bit faster and firmer'
I would send your usual person an emailing detailing these things that she does 'correctly' and you now appreciate the way she waxes you & why - ie less pain. Then suggest that perhaps the person you saw yesterday could do with some more training around these aspects.
As a manager, she will need to know where her staff need to improve, and having your opinion as a regular client in writing is invaluable. I would do this sooner, rather than later - think of all the other poor women who could do with less pain in their lives!
As a manager, she will need to know where her staff need to improve, and having your opinion as a regular client in writing is invaluable. I would do this sooner, rather than later - think of all the other poor women who could do with less pain in their lives!
Definitely have a chat with the manager, she needs to make sure her staff are up to scratch in all their treatments - that's why most places have discounted services while therapists are in training, who wants to pay full price for a subpar job?
There's a good chance you could have some skin lift if she wasn't holding the area tightly enough, so just treat the area gently for the next wee while - keep showers lukewarm, make sure your clothes aren't too tight and going to rub and irritate.
Sorry you've had a sucky experience xx
There's a good chance you could have some skin lift if she wasn't holding the area tightly enough, so just treat the area gently for the next wee while - keep showers lukewarm, make sure your clothes aren't too tight and going to rub and irritate.
Sorry you've had a sucky experience xx
I've called a couple of times now & the manager has been with a client both times - they're quite busy..
I'm going to wait until I see her on Tuesday - I completely forgot I have a facial booked.
So that's a better way I think & it's not too longer time frame between.
Thanks everyone! I'm so awkward with this stuff!
I'm going to wait until I see her on Tuesday - I completely forgot I have a facial booked.
So that's a better way I think & it's not too longer time frame between.
Thanks everyone! I'm so awkward with this stuff!
I hope you have gone back and given your feedback to the manager, but if not my advice is to think of maybe one positive aspect - like she was very polite (if she was), very thorough (if every last hair is gone) or something like that so that it doesn't seem like a full on complaint but rather feedback. But if it was a total terrible experience then it's a complaint and you need to let them know- it's a very sensitive area and I'm pretty sure you weren't there for torture.
To update:
I went last night for a facial (they gift one for your birthday) with the Manager & had a word to her about it.
I was factual & polite about it & followed with positives, she was very polite & professional.
The Manager was great, she said she was actually concerned about the girl taking my booking as she (manager) knows my hair type & knows it has to be done a certain way (cracked me up). She said she would sus a discount for my next appointment. I actually told her not to worry about it as I was just more concerned about the training & development side of things.
The Manager called me this morning to tell me my next one is free & they're going to give me another facial free too!!
I'm over the moon but more so that she has taken it seriously & the lovely girl will get the training she needs.
I went last night for a facial (they gift one for your birthday) with the Manager & had a word to her about it.
I was factual & polite about it & followed with positives, she was very polite & professional.
The Manager was great, she said she was actually concerned about the girl taking my booking as she (manager) knows my hair type & knows it has to be done a certain way (cracked me up). She said she would sus a discount for my next appointment. I actually told her not to worry about it as I was just more concerned about the training & development side of things.
The Manager called me this morning to tell me my next one is free & they're going to give me another facial free too!!
I'm over the moon but more so that she has taken it seriously & the lovely girl will get the training she needs.
I am happy for you mallomiss. All thing sorted and next time you getting free service. I would say great customer service.
if I was in your place. After waxing I taked to her straight away. You no need to feel awkward because you spent money for service. I used like shy lady but no more. Recently I had so many bad experience in salon. And I talk to straight away.
if I was in your place. After waxing I taked to her straight away. You no need to feel awkward because you spent money for service. I used like shy lady but no more. Recently I had so many bad experience in salon. And I talk to straight away.
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