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How long should you wait for a parcel to be delivered?

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15 posts, 12 members

itsclearascrystal

2056 posts

Tue 20 Feb 2018 9:28pm

I made an order from iherb which arrived at Auckland airport last Monday but hasn't arrived at my address yet. How long should I wait before I contact them?

Lisa-Lou

2679 posts

Tue 20 Feb 2018 10:03pm

Mine took 2 months once it arrived! It got stuck at customs for ages. What shipping did you pay for?

Julieal

915 posts

Wed 21 Feb 2018 7:36am

I would expect no longer than 2 weeks max

itsclearascrystal

2056 posts

Wed 21 Feb 2018 7:41am

The cheapest one. Usually I get my orders from them pretty quickly. The last tracking update said it had arrived in Auckland and was now being transferred to NZ Post, which I can't track.

I might give them 2 weeks then contact them to see if they can find where the parcel is at.

Amyxxoo

1155 posts

Wed 21 Feb 2018 10:05am

I haven't ordered from there before but once it's been cleared by customs and out for delivery I wouldn't expect to be waiting any longer than 2 weeks for a parcel that's come from overseas.

MissQT

1547 posts

Wed 21 Feb 2018 5:51pm

I've had orders get stuck in customs before too. From memory it took a couple of weeks to be cleared as well.

Mumof3Munchkins

2718 posts

Wed 21 Feb 2018 8:20pm

I take it you have a tracking number hun? It could be delayed due to the storm or or other delays etc. Which shipping option did you choose?

SooziesWorld

2999 posts

Wed 21 Feb 2018 9:02pm

I would say it's held up at customs too. Happened to me at the same time it happened to Lisa-Lou (the lip balm orders!). I'd used the cheapest shipping (I got the shipping for free) but I stick to DHL for iherb now. Never had a problem with that method.

courtney95

15 posts

Wed 21 Feb 2018 10:55pm

DHL is soooo great! Ordered something from Aus yesterday and it arrived today, was so shocked.

Charmmy-Kitty

639 posts

Thu 22 Feb 2018 2:04pm

Yeah, I've had lots of international orders suddenly get held up once they're in NZ. And the annoying thing is often the tracking stops once they get into nz. I'd give it a good fortnight like other ladies have suggested.

Macs

5351 posts

Thu 22 Feb 2018 11:22pm

The most I’ve ever waited is two weeks. Never waited months before. I have been meaning to make an iherb order someday soon ..I need to pan everything I have first though lol

tannygirl

3392 posts

Fri 23 Feb 2018 11:52am

The longest I've ever waited for DHL was about two months. Luckily it was a Beautylish order and after it was held up still in the US after about three weeks I contacted them about it and they apologized and FED-EXed my order to me. The customer service is incredible with them and they sell the Ordinary at the lowest price online.

bronjenks

253 posts

Sat 24 Feb 2018 2:51pm

Id say 2 weeks too if you have used the cheapest option. I use DHL option when ordering from IHerb, always seems to get to NZ super fast then sit in customs for a day or so then another day or two to actually get to me. NZPost has got to be the slowest deliverer on the planet! Lol.

itsclearascrystal

2056 posts

Sat 24 Feb 2018 10:40pm

I've chased it up with iherb. They've said if it hasn't arrived in two more weeks they'll investigate. So fingers crossed it arrives this week.

tannygirl

3392 posts

Mon 26 Feb 2018 10:12pm

I hope it shows up. Btw, I just looked on iherb and they're offering free fastway shipping for all orders over 40 USD. Don't know if that's normal now as I haven't ordered from them in months.