Every time I use this balm which is 3 or 4 times a week (I alternate with my other make-up remover) the smell reminds me of grassy herbs, kind of like parsley! But that isn't off-putting, just makes me think of organic, wholesome healthy stuff. I like the texture, how when its warmed on your fingertips it melts and becomes supple and oily - in a good way. Yes it does what it says, my skin feels very cleansed but not stripped, its moisturizing too. The only drawback is I seem to get it in my eyes each time, which doesn't hurt in the slightest but my eyes always feel a little blurry afterwards - I think this is a user issue not so much the product!