I was sent this product to review as part of a Trial Team.
The product comes in a really pretty metal tin with a screw-on lid. It is a solid waxy balm that you are supposed to scrape out to use. It melts easily in your hands and turns into a smooth oil. It has a strong botanical/floral fragrance that I find quite pleasant.
To use, the instructions state to scoop out a fingernail-size amount of product, melt in hands, and spread on face. You are supposed to use a warm washcloth to remove it.
The product was easy to spread on my face and felt pleasant to massage in. It did remove my makeup well, as most oils tend to do. However, it ran into my eyes and stung badly despite the instructions stating it can be used to remove eye makeup. I used a warm washcloth and wiped thoroughly, which removed the makeup, but it was very difficult to remove the oil. My face was left with a slightly tacky, oily film - though this was not a big problem as I always use a foaming cleanser after oil-cleansing.
I did not like this product for the following reasons: It stung my eyes. It was hard to remove as it does not emulsify with water like many other (Asian) cleansing oils/balms I have tried. It left an oily film that made it hard for my second cleanser to lather well.
I would not re-purchase this product.